Vix Pulse is a high-performance, secure, reliable and auditable automated fare collection (AFC) solution that is shaping the future of transit payments and ticketing as well as passenger experience.
A number of business and technology trends are impacting public transport and fare collection and are driving change and innovation. The penetration of contactless EMV and other open payment options are rapidly increasing and provide transit operators the ability to accept more payment types, and gives passengers more options to pay. With more than 90 per cent of the population owning a smartphone in many markets, mobile is becoming the core of the transit experience for many users. In particular, enabling customers to self serve all stages of their transit journey is becoming increasingly important. Transit operators are facing challenges from alternative service providers and know they need to focus on a passenger's transit experience. Other areas of increasing focus are security and data privacy with the implementation of General Data Privacy Regulation (GDPR) and similar standards driving a step change in thinking and requirements for security and data privacy.
Wireless communications such as 4G and WiFi mean data is increasingly being processed in real time, while the cloud is making processing and storage capacity increasingly cost effective and secure. Vix Pulse was designed to take advantage of these business and technology changes. The Vix Pulse platform supports account-based ticketing, open payments and closed loop card-based ticketing in a single, highly configurable package. Sophisticated financial management tools, including transit clearing house capabilities, are also a core part of the solution.
Vix Pulse's core capabilities are enhanced with a set of application programming interfaces (APIs) simplifying integration with a wide range of devices and business and fare calculation systems. This ensures transit operators benefit from a full AFC solution that integrates easily to the overall business environment and that can be enhanced throughout its lifetime. The platform can be deployed within customer data centres or be deployed in the cloud, and delivers unrivalled real-time performance and scalability. The whole platform has been designed with security in mind to ensure industry leading data and business process security.
The benefits for our customers include unified system management and configuration across multiple fare models and transit modes, market leading security models, reduced lifetime cost and simplified API-driven integration with third-party services. In addition, localized compliance for technical and legal requirements is delivered building on Vix Technology's track record of successful implementations.
Vix Technology's ongoing investment in Vix Pulse means transit operators can provide the best transit experience today and a better customer journey as their needs continue to evolve.
The contactless ORCA card is used by more than 70 per cent of riders and the system processes in excess of 200 million rides annually on 2,250 buses, plus light rail, commuter rail and ferries.