Today, the contactless ORCA card is used by more than 70 per cent of riders and the system processes in excess of 200 million rides annually on 2,250 buses, plus light rail, commuter rail and ferries.
Prior to Vix’s partnership each agency operated separately and riders paid each leg of a journey individually at full fare, even if they utilised more than one agency. The agencies also found reconciling financial transactions difficult as riders moved across services, adding to the already-high costs of collecting cash. Furthermore, the agencies needed to boost overall ridership in a fast-growing, increasingly technology-savvy region.
Vix’s innovative solution transformed the rider experience while helping the agencies scale and respond to rider needs. Designed, built and operated by Vix, the electronic fare collection (EFC) system supports fare transaction processing, settlement and apportionment for the agencies.
Additionally, Vix has helped to implement and manage multiple ORCA card benefits and features, including:
As further expansion is planned over the next 25 years, including a potential 62 miles of new light rail, the ORCA system will continue to help Seattle area commuters connect.